Position Overview

Account Specialists assist current and prospective customers with service and billing concerns and process documents related to their services. Additionally, they will manage payments, review contracts, and assist management in various projects.




Pay

  • $11 -$14/hour + monthly incentives
  • ($24,680 - $30,920 Est. Annual Income)


 

Responsibilities

  • Addressing customer concerns via phone and email
  • Data entry
  • Mediating software issues with developers and IT department.
  • Processing payments and account adjustments
  • Processing time-sensitive documents and payments
  • Up-selling service programs
  • Using data-managing software to create, edit, and run reports


 

Preferred Skills, Qualities & Experience

  • Adaptability
  • Organizational Abilities
  • Communication skills
  • Cooperative work ethic
  • Problem-solving abilities
  • Moderate computer proficiency (IE, Chrome, Word, Excel, Typing at 50 wpm)
  • Experience in customer service preferred
  • Knowledge of general office procedures